A problem does not disappear
with a quick reaction.
It disappears only when you reach the root cause.
This training shows how to solve problems in Management Systems in a structured, analytical and effective way. Participants learn not only how to recognise symptoms, but above all how to identify root causes, select the right analysis tools and manage corrective actions so the organisation does not keep returning to the same failures.
Why do organisations
solve problems too superficially?
The organisation reacts to symptoms instead of addressing the source of the problem
In many companies, corrective actions are implemented quickly but without sufficient cause analysis. As a result, the same issue returns in a different form, and the organisation feels trapped in constant firefighting.
Problems are visible, but not properly defined
Without the ability to describe a problem correctly, it is difficult to select the right actions, involve the right people and carry out an effective analysis. The organisation loses time because it is not solving the issue that actually requires intervention.
Quality tools are known by name, but not in practice
Many teams have heard of 5 Why, Ishikawa or 8D, but without practical training these tools remain theoretical rather than becoming real support in day-to-day work on quality and process issues.
Corrective actions are not implemented and followed through effectively
Even a good analysis is not enough if the company cannot build a corrective action plan, assign responsibility and verify whether the change has actually removed the problem.
Problem Solving is not a shared language across the organisation
When management, quality and operational teams understand the problem and the method of solving it differently, the organisation works inconsistently and the results of corrective actions are weaker than they should be.
Recurring problems generate day-to-day losses
Unresolved or poorly resolved problems cost the organisation time, money, team energy and confidence in the management system. The cost comes not only from major incidents, but also from many small losses repeated every day.
We train in a way
that enables participants to solve problems
This is not training focused only on quality tools. We design the programme so that participants understand the logic of Problem Solving, can define problems correctly, analyse causes, select the appropriate methods and translate analysis results into real corrective actions. As a result, the training strengthens not only knowledge, but also the organisation’s capability to remove problems permanently.
Training scope
- Problem definition and the concept of Problem Solving in the context of quality management
- The role of problem solving in the improvement of Management Systems
- The importance of effective problem management for achieving organisational objectives
- Techniques for identifying and correctly describing a problem
- Types of problems occurring in Management Systems: quality, process, environmental and others
- Problem analysis techniques: 5 Why, Ishikawa Diagram, Pareto Diagram, 8D Report and A3 Report
- Creating a corrective action plan, implementing actions and following up corrective measures
What you gain
- Better understanding of problems: participants learn to distinguish symptoms from causes and work with a properly defined problem.
- Practical command of the tools: the team learns when and how to use 5 Why, Ishikawa, Pareto, 8D and A3 in real organisational situations.
- More effective corrective actions: the organisation gains a stronger ability to plan, implement and verify actions that genuinely remove the problem.
- Greater consistency of approach: management, quality and operational teams begin working with a shared approach to identifying and solving problems.
- Stronger support for the management system: Problem Solving becomes part of process and system improvement, rather than only a reaction to nonconformities.
- Confirmation of participation: after the training, each participant receives a certificate of attendance and training materials.
Ask about training
for your organisation
Leave your contact details. Our process engineer will call you back within 24 hours, conduct a short needs assessment and prepare a training proposal tailored to the size and needs of your company.